Privacy Policy | Terms of Service

    Privacy Policy

    Effective Date: 4/24/25

    Spirit Postal is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services. By using our website, you agree to the terms of this Privacy Policy.

    1. Information We Collect

    We may collect the following types of information:

    • Personal Information: Name, email address, phone number, billing address, and payment details.
    • Usage Data: Information about how you interact with our website, such as your IP address, browser type, and pages visited.
    • Location Information: If you use location-based features, we may collect your geographic location.

    2. How We Use Your Information

    We use your information to:

    • Provide and improve our PO Box rental, digital mail solutions, and storage services.
    • Process payments and billing.
    • Respond to your inquiries and customer service requests.
    • Send transactional communications, including mail delivery notifications, billing updates, and account alerts.
    • Send promotional and informational communications (you can opt out at any time).
    • Comply with legal obligations.

    3. Sharing Your Information

    We do not sell or rent your personal information. We may share your data only in the following circumstances:

    • Service Providers: With vendors who assist in running our business (e.g., payment processors, hosting providers), under strict confidentiality agreements.
    • Legal Authorities: If required by law or to protect our rights and the safety of our users.
    • Strict SMS/Text Messaging Limitation: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    4. Data Security

    We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet can be guaranteed to be completely secure.

    5. Your California Privacy Rights

    As a California business, we align with the California Consumer Privacy Act (CCPA). You have the right to:

    • Know what personal data we collect and how it is used.
    • Request the deletion of your personal data.
    • Correct inaccurate personal data.
    • Opt-out of promotional communications.

    To exercise these rights, please contact us at spiritpostal@gmail.com.

    6. Updates to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

    Terms of Service

    Effective Date: 4/24/25

    These Terms of Service ("Terms") govern your use of the Spirit Postal website and services located in San Ysidro, California. By using our website or services, you agree to these Terms.

    1. Use of Services

    • You must be at least 18 years old or have parental consent to use our services.
    • You agree to use our services only for lawful purposes and in compliance with all applicable local, state, and federal laws and regulations.

    2. Service Descriptions

    We provide digital PO Box rentals with mail solutions, as well as luggage lockers and bag storage. While we strive to provide accurate information, we do not guarantee that all descriptions or service details are error-free.

    3. SMS/Text Messaging and Email Communications

    By providing your phone number and email address, you consent to receive communications from Spirit Postal.

    • SMS/Text Messaging: We use SMS messaging to send account updates, mail notifications, and occasional marketing offers.
    • Opt-In: Consent to receive automated marketing text messages is not a condition of any purchase.
    • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the shortcode or number we message you from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
    • Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at spiritpostal@gmail.com.
    • Rates and Liability: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. Carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.
    • Email: We comply with the CAN-SPAM Act. You may opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

    4. Payments and Refunds

    • All payments are due at the time of service.
    • Refunds may be issued at our sole discretion for cancellations or unused services.

    5. Limitation of Liability

    To the fullest extent permitted by law, Spirit Postal shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services, including but not limited to lost mail, delayed notifications, or damages to stored items.

    6. User Responsibilities

    • You are responsible for ensuring the safety of items stored in our luggage lockers or bag storage.
    • Items prohibited by law, hazardous materials, perishable goods, or illegal substances are strictly prohibited in our PO Boxes and storage facilities.

    7. Termination of Service

    We reserve the right to terminate or suspend access to our services at our sole discretion, without prior notice, if you violate these Terms, use the services for illegal activities, or fail to pay for services rendered.

    8. Governing Law

    These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the state or federal courts located in San Diego County, California.

    9. Contact Us

    For questions or concerns regarding these Terms or our services, please contact us at: